1. Buy at HG Poland SP. Z. O. O.

No binding purchase agreement has been entered into with HG Poland SP. Z. O. O, before receiving an order confirmation from HG Poland SP. Z. O. O by mail, typically the day after ordering.

HG Poland SP. Z. O. O does not store the order confirmation itself after it has been sent to the customer.CVR No. PL70100404302. 

2. Prices

All prices are stated exclusive of VAT and in Danish kroner, where nothing else is mentioned. When paying on credit, the invoice is received from HG Poland SP. Z. O. O and the price is stated in euros.

Deliveries from Poland to Denmark will be invoiced without VAT and the customer must declare the purchase himself.All prices for deliveries outside Denmark are EW Hedensted (Inco terms 2012).

Reservations are made for:

• Currency changes

• Force majeure

• Delivery failure

• Tax changes

• Sold out items and printing errors

3. Sales general

The stated price at the time of ordering is the applicable ordering price. 

An order will be deleted if it has not been picked up within 4 working days after the order.

Pick-up items are invoiced at the current price at the time of ordering, and the price does not change either when prices fall or increase.  

4. Delivery

Reservations are made for sold-out goods and delayed delivery time at HG Poland SP. Z. O. O's Suppliers. We deliver with UPS.

5. Cancellations

If you wish to cancel or cancel an order already placed, this should in principle be done by sending an e-mail with the mark "Cancellation". Here, the order time and order number should appear.

Have you received an order confirmation per. e-mail, this can be returned to the sender with the text "Cancel!" inserted in subject text. Cancellation should be made the same day at HG Poland SP. Z. O. O as the order is made. 

6. Payment

The possible payment methods are:

• Dankort

• International credit cards

• Payment terms from an established account with HG Poland SP. Z. O. O.

7. Right of complaint

There is a 2-year warranty on products purchased from HG Poland SP. Z. O. O. The difference between the right of complaint and warranty can be seen under Purchase Rules. If there is an additional right of complaint or guarantee, this will appear separately on the invoice.

Should the product unexpectedly break during the complaint period, it will be repaired free of charge at our or the manufacturer's workshop.Damage to the product due to operating errors, handling errors, modifications or gross misuse by the user is not covered by the right of complaint. This also includes changing the applied current to any relevant component. 

8. Exercise of the right of complaint

Complaints regarding errors and defects must be reported to HG Poland SP. Z. O. O within a reasonable time after receipt of the goods.

The customer is strongly encouraged to make a statement about the product's defects or deficiencies in connection with the complaint, as failure may mean an extension of the remedy process due to troubleshooting.

Goods that are not included under the right of complaint and / or received without proper packaging will be repackaged and an amount corresponding to HG Poland SP will be charged. Z. O. O.'s expenses for necessary and proper packaging.

Items returned on COD or sent without postage will be refused receipt by HG Poland SP. Z. O. O.

9. Returned item that do not contain errors

In case of return of defective or incorrect goods to HG Poland SP. Z. O. O, where defect or defect, defined and indicated by the customer, is not found, the item will be returned to the customer including a test fee.

The test fee is 200 per. half an hour incl. VAT. The test fee is calculated on the basis of time spent in connection with testing and troubleshooting.

If accessories are included, the number and product description must be included. If accessories are included that do not immediately appear on the enclosed RMA form (complaint form), HG Poland SP. Z. O. O is not held responsible for any loss of these effects.Items should be returned with an invoice copy where the time of purchase for the advertised product appears, as the item will otherwise be discarded until there is an invoice copy and possibly. error message on the product.

All items returned will be credited with the original amount - 10% or a minimum of DKK 100 and the customer will bear the cost of return shipping. The return deduction covers handling and administration at HG Poland SP. Z. O. O.

Return deduction is charged where the customer wants the item returned. Returned goods due to an error from HG Poland SP. Z. O. O, errors are credited in full.

10. Returns

All products returned to HG Poland SP. Z. O. O must be securely wrapped.

HG Poland SP. Z. O. O recommends that the item be returned via UPS and that the item be shipped with tracking number. In this way, it is possible to track the package in the UPS system and it thus removes any doubt as to whether the item has been handed over to HG Poland SP. Z. O. O. In addition, the customer has the option of requesting the package if delivery has not taken place. 

11. Are you in doubt?

In case of doubt, HG Poland SP recommends. Z. O. O, that you contact HG Poland SP. Z. O. O by email superskub@hgpoland.pl or by phone +45 7589 1244.

12. Special conditions for business operators

The same sales and delivery conditions apply as for consumers, but with the following modification:

• There is no right of withdrawal for traders

• There is a 2-year right of complaint from the original invoice date. Replacement or repair does not result in a new 2-year warranty period.

• HG Poland SP. Z. O. O reserves the right of ownership of goods purchased on credit until the full purchase price has been paid. All costs in connection with the enforcement of the retention of title are borne by the buyer.o There is interest accruing from the due date at 1% per. commenced month.

13. VAT

All prices on the web shop are exclusive of 25% Danish VAT. Orders to countries outside the EU will not be subject to VAT, here the customer is responsible for VAT and customs clearance in his own country. Orders to EU countries will not be subject to VAT if we have a valid VAT number, if we do not receive a valid VAT number the invoice will be charged 25% VAT. 

BUYING RULES

1. Right of complaint

2. Warranty

3. Right of exchange

4. Reasonable time

5. The presumption rule 

1. Right of complaint

The right of complaint is the customer's right to complain about an item that has defects or deficiencies that were present when the item was sold. The customer has two years to find faults or defects in the item, which is demonstrably the seller's responsibility. The burden of proof lies with the dealer for the first 6 months, with the customer for the following 1½ years. The right of complaint is the customer's statutory right. 

2. Warranty

The warranty period is 12 months from the delivery date. 

3. Right of exchange

The consumer can, in principle, demand that an item be exchanged instead of accepting the seller's offer to have the item repaired. It was the other way around until 1 January 2002. However, there is a very important caveat: the consumer can only demand replacement if the requirement does not impose disproportionate costs on the seller in relation to a repair.

4. Reasonable time

In the new Purchase Act, the consumer always has two months to react after a defect or defect in an item has been discovered. Complaints within 2 months are thus considered to be within a reasonable time and thus in accordance with the law. Complaints can be made later than two months and still be within a reasonable time, but it must be assumed to be one of the rarities. 

5. The rule of assumption

The last significant change in the Purchase Act is the so-called presumption rule, which means that within the first six months after a purchase, it is assumed that the defect was present at the time of purchase. In practical terms, the rule means that consumers are guaranteed a lesser burden of proof within the first six months and means that the consumer has an easier time getting the item exchanged within the first 6 months. 

Right of withdrawal

1. The 14-day right of withdrawal

2. How to return the item

3. Proper return

4. Are they in doubt?

1. The 14 days right of withdrawal 

In consumer purchases where the order of goods is made by telephone or the Internet, the consumer has a 14-day right of withdrawal.

The right of withdrawal runs from the time the product is handed over to the consumer. Should the purchase be canceled within 14 days, we will refund the price of the item.

In order to exercise the right of withdrawal, the item must be delivered to Post Nord or another freight forwarder no later than 14 days after receipt.

The condition for exercising the right of withdrawal is that the goods are returned in substantially the same condition as at the time of transfer. If the item is not returned in substantially the same condition, the item is assessed by HG Poland SP. Z. O. O based on a possible sales value.

In terms of software, the seal must be unbroken.When using the right of withdrawal, the item must be returned in ORIGINAL PACKAGING. Lack of ORIGINAL PACKAGING often leads to a deterioration in the sales value, which is why you, based on an assessment made by HG Poland SP. Z. O. O, will be credited a correspondingly smaller amount corresponding to the deterioration. In the worst case, lack of ORIGINAL PACKAGING etc. cause the purchase can not be undone.

When installing PC systems assembled according to the customer's wishes, there is no longer a right of withdrawal from the time when the customer has given consent for the installation to begin. The cost of returning the item is borne by the consumer.HG Poland SP. Z. O. O returns the amount within 30 days in accordance with Section 12c of the Consumer Contracts Act.

2. How to return the item (from Denmark)

There are three ways you can return the item:

• They may refuse to receive the item from the carrier.o In this context, we ask you to inform the carrier that you can return the item to HG Poland SP immediately. Z. O. O.

• They can receive the item from the postal service and subsequently, within the 14 days, return the item to Hedensted Gruppen Poland A / S. The address is Hedensted Gruppen Poland, Prosta 34, 72-100 Łozienica, Poland. 

•In this context, we ask you to enclose a copy of the invoice for the purchased items, as proof that the returned item (s) were purchased from HG Poland SP. Z. O. O. Return deduction is - 10% - the buyer pays return shipping.

Label the "Right of withdrawal" package and enclose a copy of the purchase invoice, as proof that the returned item (s) were purchased from HG Poland SP. Z. O. O. The amount is returned by check issued to the person as stated on the purchase invoice.

Returns due to cancellation are at the buyer's own expense! HG Poland SP. Z. O. O recommends that the item be returned via UPS and that the item be shipped as parcel post.In this way, it is possible to track the package in the UPS system and it thus removes any doubt as to whether the item has been handed over to Hedensted Gruppen A / S.In addition, the customer has the opportunity to request the package if delivery has not taken place.

Items returned on COD or sent without postage will be refused receipt by HG Poland SP. Z. O. O.

For items to be returned from other places than Denmark please contact info@hgpoland.pl

3. Proper return

All products returned to HG Poland SP. Z. O. O. must be securely wrapped.

HG Poland SP. Z. O. O. recommends that the item be returned via UPS and that the item be shipped with tracking number. In this way, it is possible to track the package in the UPS system and it thus removes any doubt as to whether the item has been handed over to Hedensted Gruppen Poland A / S. In addition, the customer has the opportunity to request the package if delivery has not taken place. 

4. Are you in doubt?

In case of doubt, HG Poland SP recommends. Z. O. O., that you contact HG Poland SP. Z. O. O. at info@hgpoland.pl or by phone + 45 7589 1244.